Public sector organizational capabilities to develop fully- fledged eGovernment-for-citizens in South Africa

The implementation of fully-fledged eGovernment-for-citizens (eG4C) initiatives by public sector organization (PSO) seems to be a challenging task especially for developing countries. For instance in South Africa, there is no or limited fully-fledged eGovernment portal which provides integrated services for citizens. Researchers have published extensive research work on eGovernment maturity models (Layne and Lee, 2001) to evaluate the readiness of individual public agencies in executing eGovernment programmes. Furthermore, these models were developed in order to integrate the assessment of technological, organizational, operational and human capital capabilities (Valdes et al, 2010). Although there is such models PSO in developing countries still struggles to develop a fully integrated eGovernment systems. According to eGovernment ranking index studies commissioned by United Nations (2001 – 2014) developing countries do not have a well-established record top ranking of eGovernment service. These public agencies are struggling to apply these models which are strongly supported by international best practices. Hence, the research questions are: • What are the factors that hinders a successful application of eGovernment maturity model within a public agencies? • What are the constraints that affect the organizational capabilities in developing a fullyfledged eG4C? The research objective of this research is to understand and interpret the complexities within an eGovernment social structure that negatively affects implementation. The research will describe and analyze the human capital capabilities in applying eGovernment maturity model during the development of eG4C initiatives within a PSO. The study will examine some of the processes which are applied by public agencies in developing their eG4C initiatives. A deductive approach would be employed throughout the study, and the structuration and activity theories have been selected as the theoretical lens in order to understand and interpret the complexities within an eGovernment social structure that affects implementation.